- Apolotours | Budva, Montenegro

Opšte informacije o privatnom smještaju[/0][1]General terms on private accommodation[/1][2][/2][3][/3][4]Allgemeine Informationen über Privatunterkunft[/4][5][

1. UVOD

APOLOTOURS d.o.o.- Topliški put bb, Zanatski centar , 85310 Budva (u daljnjem tekstu agencija),

je receptivna turistička agencija koja se bavi posredovanjem u rezervisanju privatnog i hotelskog smještaja u ime i za račun vlasnika, organizuje transfere, izlete i ostale turističke sadržaje

osim u slučaju izuzetnih okolnosti (rat, nemiri, štrajkovi, terorističke akcije, sanitarni poremećaji, elementarne nepogode, intervencije nadležnih vlasti i sl.).

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2. REZERVACIJE I PLAĆANJE

Upit za rezervaciju šalje se elektronskim putem ispunjavajući formular na sajtu. Za potvrdu rezervacije potrebno je uplatiti akontaciju od 30% na račun koji dostavi Agencija, nakon čega gost dobija potvrdu o uplati i voucher koji sadrži detalje rezervacije. Agencija ne prihvata troškove banke kod slanja novca. Iznos naznačen na fakturi mora biti u cjelosti uplaćen na račun agencije.

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3. BORAVIŠNA TAKSA

Boravišna taksa za boravak u privatnom smještaju se plaća posebno na licu mjesta.

€1,00 po osobi/danu za osobe preko 18 god

€0,50 po osobi/danu za djecu 12 do 18 godina

Djeca ispod 12 godina ne plaćaju boravišnu taksu

Boravišna taksa i osiguranje za hotelski smještaj je takođe obavezna, a visina iznosa zavisi od hotela.

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4. CIJENA SMJEŠTAJNE JEDINICE

Cijene smještajnih jedinica su istaknute u EUR

-po apartmanu/danu u apartmanima

-po osobi/danu u sobama
-po vili/danu u vilama

Posebne usluge kao doručak, transfer, izleti i ostalo nisu uključene u cijenu, te se naplaćuju posebno.

Navedene cijene se odnose na minimalni boravak od 3 noćenja. Za boravak kraći od 3 noćenja cijena se uvećava za 30%.

U slučaju promjene cijena određene smještajne jedinice nakon izvršene prijave, a prije uplaćene akontacije agencija se obavezuje odmah obavijestiti gosta o tome, te mu poslati novi obračun. Za goste koji su uplatili akontaciju prije promjene, agencija garantuje iste cijene po već datom obračunu.

-za vile je obavezan povratni sigurnosni depozit u iznosu od €200 koji se daje na dan ulaska u smještajnu jedinicu i pokriva eventualnu štetu nanešenu objektu ili inventaru u toku boravka. Depozit se u cjelosti vraća na kraju boravka ako se ustanovi da nema štete.

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5. OPIS USLUGA i SMJEŠTAJNIH JEDINICA

Smještajne jedinice:

Studio apartman - sve u jednoj prostoriji (krevet, dnevna soba/trpezarija, kuhinja) odvojeno kupatilo i balkon.

Apartman – spavaća soba, dnevni boravak sa kuhinjom ili samo kuhinja, kupatilo i balkon

U svim sobama/ apartmanima obezbijeđena posteljina i peškiri, kao i posuđe u kuhinji

Soba – soba sa krevetom (francuskim ili odvojenim krevetima) i svojim kupatilom. Opremljenost soba je navedena u opisu svake jedinice na sajtu.
Vila - vila sa kompletnim sadržajem navedenim na sajtu

Čišćenje smještajnih jedinica i promjena posteljine je nakon 7 dana, promjena peškira nakon 5 dana.

Gosti u dolasku mogu da uđu u rezervisani smještaj od 12.00h, a pri odlasku su obavezni napustiti smještaj najkasnije do 10.00h.

Predaja ključa smještajnih jedinica se obavlja u samom objektu od strane vlasnika ili predstavnika agencije.

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6. PRAVO AGENCIJE NA PROMJENE I OTKAZ

Agencija može promijeniti ili otkazati rezervisani smještaj ako prije ili za vrijeme trajanja odmora nastupe vanredne okolnosti koje se ne mogu izbjeći niti otkloniti. Agencija tada uz pomoć vlasnika gostu treba da ponudi odgovarajući smještaj, a sama promjena rezervisanog smještaja se može obaviti isključivo uz odobrenje gosta. Ponuđena zamjena smještaja treba biti iste ili više kategorije od kategorije rezervisanog smještaja. Razlika u cijeni između rezervisanog smještaja i prihvaćene zamjene smještaja ide na trošak vlasnika i agencije.

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7. PRAVO GOSTA NA PROMJENE I OTKAZ

Ukoliko gost želi otkazati rezervisani smještaj, treba to učiniti putem e-maila, fax-a ili poštom.

U slučaju prijema obavještenja o otkazu primjenjuju se pravila za obračun otkaznih troškova i to

u apartmanima i sobama

- za otkaz preko 30 dana prije početka korištenja usluge smještaja za apartmane i sobe agencija u ime vlasnika naplaćuje 30% od ukupne uplaćene akontacije

-za otkaz od 30 dana i manje od 30 dana prije početka korištenja usluge smještaja agencija u ime vlasnika zadržava 100% od ukupno uplaćene akontacije.

u kućama

-za otkaz preko 60 dana prije početka korištenja usluge smještaja agencija u ime vlasnika naplaćuje 30% od ukupne ulaćene akontacije
-za otkaz od 60 dana i manje od 60 dana prije početka korištenja usluge smještaja agencije u ime vlasnika zadržava 100% od ukupno uplaćene akontacije.

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8. OBAVEZE AGENCIJE I VLASNIKA

Dužnost agencije je da se brine o izvršenju usluga, a takođe i o izboru pružaoca usluga, Agencija mora brinuti o pravima i interesima gosta u skladnu sa dobrim običajima u turizmu. Vlasnik je dužan osigurati da se gostu pruže sve zakupljene usluge, te stoga odgovara putniku zbog eventualnog neizvršenja zakupljenih usluga ili dijela usluga. Agencija i vlasnik isključuju svaku odgovornost u slučaju promjena i neizvršenja usluga prouzrokovanih višom silom.

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9. OBAVEZE GOSTA

Gost je obavezan:

• posjedovati ispravne putne isprave

• poštovati carinske i devizne propise Republike Crne Gore

• pridržavati se kućnog reda u smještajnoj jedinici, te sarađivati s vlasnikom ili agencijom u dobroj namjeri

• za svaku načinjenu štetu u smještajnoj jedinici gost je dužan vlasniku u cijelosti nadoknaditi

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10. PRTLJAG

Agencija ne odgovara za prtljag koji je uništen, izgubljen, oštećen ili ukraden u smještajnoj jedinici.

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11. PUTNO OSIGURANJE

Naše cijene ne uključuju putničko osiguranje od rizika na putovanju.

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12. RJEŠAVANJE PRIGOVORA

Gost ima pravo tražiti određenu naknadu za neizvršene usluge, a koje je platio. Pri zahtjevu gost mora priložiti pismeni prigovor.

Postupak u svezi s prigovorom:

• ukoliko gost na samom odredištu nije zadovoljan stanjem smještajne jedinice, treba odmah po dolasku izvijestiti agenciju, odnosno reklamacije odmah iznosi vlasniku. Gost je obavezan sarađivati s predstavnikom agencije i vlasnikom u dobroj namjeri da bi se uzroci nezadovoljstva uklonili. Ako je prigovor opravdan, te pružena usluga vlasnika nije zadovoljavajuća agencija će napraviti sve da gost dobije prihvatljivo rješenje koje odgovara uplaćenoj usluzi vlasniku. Agencija ili vlasnik ne smiju gostu kao zamjenski smještaj ponuditi uslugu manje vrijednosti.

• ako gost samoinicijativno napusti smještajnu jedinicu i pronađe drugi smještaj, te tako ne pruži priliku agenciji da riješi problem, onda gost nema pravo tražiti povrat novca niti uputiti tužbu za nadoknadu štete.

• najkasnije u roku od 8 dana poslije povratka s puta putnik mora predati pisani prigovor (uz potpisan izvještaj od vlasnika o situaciji i eventualne račune o prouzrokovanim troškovima) u agenciju. Agencija se obvezuje riješiti prigovor u roku od 14 dana od dana primitka. Putnik se odriče posredovanja bilo koje druge osobe, sudske ustanove ili davanja informacije u medije dok organizator ne donese rješenje. Ovime se isključuje pravo putnika na naknadu neizravne štete. Nije li putnik na mjestu događaja reklamirao neadekvatnu uslugu, odnosno ako je podnio pisani prigovor nakon isteka 8 dana poslije povratka s puta, agencija takav prigovor neće uvažiti.

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13. NADLEŽNOST SUDA

Ukoliko putnik nije zadovoljan načinom na koji je agencija riješila njegov prigovor, ima pravo na pokretanje sudskog postupka. U tom slučaju bi će nadležan privredni Sud u Podgorici.

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14. OPŠI USLOVI

Uplaćivanjem akontacije ili cjelokupnog iznosa aranžmana gost u cjelosti prihvaća ove Opšte uslove.

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1. INTRODUCTION

APOLOTOURS d.o.o. Topliški put bb, Zanatski centar, 85310 Budva (hereinafter as Agency), is receptive tourist agency wich provides accommodation by making reservations on behalf of the owner and for his account. Agency insures accommodation presented on the web site, organises transfer, excursions and other tourist services except in case of special conditions like wars, strikes, acts of terrorism, natural disasters, sanitary disruptions, restrictions by local authorities, and the like.)

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2. BOOKING AND PAYMENT

Booking inquiries for accommodation are sent electronically by filling the online form on our site. The reservation requires paying deposit of 30% to the bank account given by the Agency. Upon receiving the deposit the Agency issues payment confirmation and voucher which contains all details of the reservation.

The agency accepts no charges by bank payments. All amounts indicated in the invoice have to be logged in total on the account of the Agency.

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3. TOWN TAX

Town tax in private accommodation is paid additionaly upon arrival.
€1.00 per person / day for persons over 18 years
€0.50 per person / day for children from 12 to 18 years
Children under 12 years of age pay no tax
Town tax and insurance for hotel accommodation is also obligatory and teh amount depends of each hotel.

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4. ACCOMMODATION UNIT PRICE

The prices are quoted in EUR rate.
-per apartment / day in apartments
-per person / day in rooms
-per villa / day in villas

Additional services as breakfast, transfer, excursions etc are not included in the price and are charged separately.
The quoted prices referr to minimal staying of 3 nights. For the stayings shorter then 3 nights the price increases for 30%.
In case of any change of unit price which occur change after guest made an inquiry and before the deposit payment, the agency is required to inform the guest of the change. For the guests who had already paid the deposit amount, the agency guarantees the prices which were valid before the change.

-for accommodation in villas the guests are obliged to leave refundable security deposit of €200 on arrival date to cover any material damage or breakages and key loss. When the check out inventory is done and damage or loss in the property is found the deposit will be returned in full.

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5. SERVICE AND RENTAL UNITS DESCRIPTION

Rental units:
Studio apartment – all in one room (bed/sofa bed, living/dining area, kitchen) with separated bathroom and balcony.
Apartment – bedroom, living area with kitchen or only kitchen, bathroom and balcony.
Bed linen and towells, as well as kitchen utensils in kitchens are provided in all the rooms / apartments.
Room – one room with beds (double or twin beds) and own bathroom. The equipment in the rooms is specified in description of each unit.
Villa - villa with complete content as described on the site.
Cleaning and bed linen change in rental units is provided on weekly basis. Towels are changed after 5 days.
On arrival the guests can enter their accommodation after 12.00h, and on departure the guests are obliged to leave the accommodation until 10.00h.
Guests receive the keys of the unit from the owner itself agency representative

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6. AGENCY'S RIGHT TO CHANGES AND CANCELLATION

Agency can change or even cancel the reserved accommodation if before or during vacation unexpected circumstances occur that can not be avoided. In this situation Agency should with help of the owner offer the guest alternative accommodation while the change can be done only by the guest's approval. Offered alternative accommodation should be the same or higher category from the reserved accommodation category. The difference in price between the reserved accommodation and alternative accommodation will be covered by the agency. If it is not possible to find the alternative accommodation the agency has to return the whole paid reservation amount.

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7. GUEST'S RIGHT TO CHANGES AND CANCELLATION

If the guest wants to cancel the reserved accommodation, he has to do it via e-mail, fax or ordinary mail. Upon receiving the notification the agency applies cancelation cost regulations
in apartments/rooms
-for the cancellation over 30 days prior to begin of accommodation service the Agency charges on behalf of the owner 30% of the paid deposit.
-for the cancellation less then 30 days prior to begin of accommodation service the Agency on behalf of the owner keeps 100% of the paid deposit.
in houses
-for the cancellation over 60 days prior to begin of accommodation service the Agency charges on behalf of the owner 30% of the paid deposit
-for the cancellation less then 60 days prior to begin of accommodation service the Agency on behalf of the owner keeps 100% of the paid deposit.

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8. AGENCY'S AND OWNER'S OBLIGATIONS

The agency's obligation is to take care of carrying out the services having on mind the choice of owner's services and care about the rights and interests of the guest according to good habits in tourism. The owner is obliged to insure that the guest gets all reserved and payed services. Therefore he is responsible to the guest for non-fulfillment of the services or part of the services the guest paid for. Agency and the owner exclude every responsibility for non fulfillment os services in the circumstances cause dby any higher force.

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9. GUEST'S OBLIGATIONS

Guest has an obligation to:
•own a valid passport
•respect customs and foreign regulations of the Republic of Montenegro
•follow the home rules of the reserved accommodation unit and cooperate with the owner and agency in good intention
•pay the costs for any caused damage in the unit

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10. LUGGAGE

The agency is not responsible for the damaged, stolen or lost luggage in the accommodation unit.

11. TRAVEL INSURANCE

Our prices don't include travel insurance of travel risk.

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12. RESOLVING COMPLAINTS

Guest has right to ask for adequate compensation for not received paid services. On request the guest must enclose a written objection.

Complaints procedure:

•the guest must inform the owner and agency upon arrival if he is not satisfied with the accommodation unit condition. The guest has to cooperate with the agency and the owner in order to resolve problems. If the complaint is justified and the owner's service is not satisfying, the agency will try everything that the guest receives except able solution equal to paid service to the owner. The agency and the owner must not provide the guest with the alternative accommodation of lower category.

•if the guest leaves on his own the accommodation unit and finds another accommodation and in that way doesn't offer a chance to agency to resolve the problem he has no right to ask the refund or compensation for damage.

•the guest has to not later than 8 days upon return from trip send a written complaint (with the report signed by the owner and eventual caused expenses) to the agency. The agency has to solve the complaint within 14 days of the complaint receipt. The guest renounce of any mediation of other person, court institution or giving information to media until the agency resolves the issue. This excludes the guest's right to non-material damages. The agency will take into consideration only properly filled complaints received within 14 days.

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13. ARBITRATION

If the guest is not satisfied with the solution that had made the agency he has a right to take the issue to court jurisdiction in Podgorica.

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14. NOTICE

By paying the deposit for reservation the guest accepts these general terms and conditions

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